Privacy Policy

Last updated: October 30, 2026

This policy explains what information HQ Cloud collects when you visit our website or use our hosting services, and how we use it.

Information we collect

• Account details such as your name, email address and billing information.
• Service data such as the plans you order, usage and resource metrics.
• Technical data such as IP address, browser type and access logs.
• Messages you send to our support team, including tickets and Discord messages.

How we use it

• To provide, secure and maintain your hosting services.
• To process payments and send invoices and service notices.
• To answer support requests and prevent abuse and DDoS attacks.
• To improve our website and plans.

Your hosted content

Files, databases, emails and bots you host remain yours. We access them only when needed to provide support, enforce our Terms, or comply with the law.

Sharing

We do not sell your personal information. We share it only with payment processors, infrastructure providers and authorities where required by law.

Cookies and local storage

This website stores your currency and billing period choices in your browser so they are remembered on your next visit. It does not use advertising trackers.

Retention and security

We keep account data while your account is active and for as long as the law requires afterwards. We use SSL/TLS, access controls and DDoS protection to protect our systems, but no service can be guaranteed fully secure.

Your rights

You can ask to access, correct or delete your personal data by opening a support ticket.

Changes

We may update this policy and will change the date above when we do.

Contact

Open a ticket or contact us on our Discord community.